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Online ordering

ORDERING AND BUYING THROUGH THE ROX BEAUTY ONLINE STORE

NOTE: Webshop ordering services can only be used by people over 18 years of age.

  1. Terms of purchase -

    These terms of sale define the process of ordering, payment, delivery, return and reclamation of goods offered on our site.

    • The Supplier (Seller) is Rox d.o.o. (Slavonska avenija 100, 10040 Zagreb, OIB: 20534431136, tel: 01 2040 900, email: beauty@rox.hr)
    • The buyer (consumer) of goods is a visitor to the online store who selects at least one product, puts it in the cart, pays by credit card, bank transfer (payment slip) at the bank (post office or FINI) or on delivery, and sends the order to the seller.
    • The prices of retail products with VAT are expressed.
    • The currency is the Croatian kuna (kn).
  2. Ordering -

    Products are ordered by creating a web order (putting it in the "cart") on the website of the online store.
    Next to each item there is an option "ADD TO CART".
    Next to each item there is an option to select the quantity of the item.
    If you have added the wrong item to the cart, there is an option "DELETE," - "character with which you can remove the item from the cart.

    You can add new items to the cart according to the procedure equal to the one you selected the first item.
    When you add all the items you want to buy to your cart, you can view it by clicking on the "MY CART" option, which is located in the upper right part of the webshop. If you have selected everything you need, click on the "GO TO PAYMENT" option.

    A page will now open where you need to enter your payment information.

    If you are a new customer and you have not logged in and created an account, you can do so on that page.
    Follow the application procedure at the Rox Beauty online store.
    Here you can choose whether you want to pick up the goods in person at our store or you want delivery via courier service.

    If you want the shipment to be sent to another address, select the "DELIVER TO DIFFERENT ADDRESS" option. This option is practical if you buy the item as a birthday gift.
    Once you have completed the previous procedure, select the payment method.
    You can choose to pay by cash, card or bank transfer.
    Cash payment is made upon collection of the item. Payment by bank transfer is made through banks, post office or similar institutions.
    Cash payment is considered payment when picking up the package. Payment by bank, post office and similar institutions is considered a transfer. Card payment refers to credit cards.
    Payment by card in the Rox Beauty online store is completely secure and there is no risk of data leakage or theft.
    You can pay with Visa, MasterCard, Maestro or Diners cards.
    After checking the correctness of the data, select the "ORDER" option if you want to complete the process and order items.
    After selecting the "ORDER" option, a window will open with the message "Your order has been received. You will be notified by e-mail about the status of your order."
    If you want, you can print the order.
    You will receive a message with the subject "Your Rox Beauty order has been received!", Which means that your order has been received.
    When Rox delivers your shipment, you will receive a message in the mail. In this message you will receive information that the shipment has moved to the address you specified as the delivery address for the purchased items.
    If the seller is not able to deliver all the ordered products, he will deliver the available ones and inform the buyer by e-mail or telephone together with information about the availability and the estimated time for delivery of the remaining products. If the products cannot be delivered later, the contract of sale is automatically terminated for undelivered products.
    The seller is responsible for the material defects of the goods in accordance with the positive regulations, especially in accordance with the Civil Obligations Act of the Republic of Croatia.

  3. Delivery -

    HPexpress is an express delivery courier service offered by Hrvatska pošta throughout the Republic of Croatia (hereinafter referred to as HP).
    The ordered goods are delivered to the entrance to the residential building. In the case of a residential building, the delivery person is not obliged to carry the goods to the floor where the buyer is located, but to the entrance to the building. The goods are delivered throughout Croatia covered by the HP delivery service.
    We deliver via HP delivery service usually in 3-5 (working) days.
    For shipments worth up to 300 kn, the delivery costs of the ordered goods are charged in the amount of 30 kn + VAT. For shipments whose value exceeds 300kn, delivery costs are not charged.

  4. Payment -

    Ordered products with delivery costs (if any), the buyer will pay the seller by credit card, cash on delivery or bank transfer on the seller's website via CorvusPay with Diners, Maestro, Visa or MasterCard cards. In the event that the buyer orders the goods and refuses to receive them, the seller has the right to demand from the buyer reimbursement of postage and own handling costs.

  5. Consumer complaints -

    You can send your complaints as well as compliments, suggestions and questions: by mail to the address Rox d.o.o., Slavonska avenija 100, 10040 Zagreb; to e-mail: beauty@rox.hr or hand in our sales area.

    Consumer responsibility for impairment of goods
    In the case of exercising the right to unilateral termination of the contract, the consumer / buyer is responsible for any impairment of the goods resulting from the handling of the goods, other than that necessary to determine the nature, characteristics and functionality of the goods.

    If the purchased product has been used, it is not possible to return or replace the product.

    Liability for material defects of the product
    Pursuant to the Consumer Protection Act (OG 41/14, 110/15, 14/19), the provisions of the Obligations Act (OG 35/05, 41) apply to relations between consumers and traders in the event of a material defect in the product. / 08, 125/11, 78/15) on liability for material defects.

We accept various payment methods on our website. In addition to cash and bank transfer payments, we offer the possibility of paying with all known debit credit cards in Croatia, as well as numerous combinations of installment payments.

MasterCard

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Diners

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Maestro

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Visa

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Verified by Visa

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